Effective Date: 21/07/2026
These Terms and Conditions govern your use of the Arch Printing website and the purchase of products from us. By using our website or placing an order, you agree to be bound by these Terms and Conditions.
Please read these Terms carefully before placing an order.
1. About Us
Arch Printing (“we”, “us”, or “our”) provides professional printing services and supplies printed products, including bespoke and personalised items.
Our contact details are:
Arch Printing
- Email: hello@archprinting.co.uk
- Telephone: +44 744 301 8048
- Website: https://www.archprinting.co.uk
- Registered Address: 7 Smokey Mews, High Street, St Neots, Cambridgeshire. PE19 1JB
2. Website Use
You may use our website for lawful purposes only.
You must not:
- Use our website in any way that breaches applicable laws or regulations.
- Attempt to gain unauthorised access to our website or systems.
- Introduce harmful software, viruses or other malicious material.
- Use website content without our permission.
We reserve the right to restrict access to our website where we believe misuse has occurred.
3. Products and Services
We provide printed products that may be customised according to customer requirements.
We make every effort to ensure that product descriptions, images, specifications and pricing displayed on our website are accurate. However:
- Images are for illustrative purposes only.
- Colours displayed on screens may differ from the finished printed product.
- Minor variations may occur due to differences in materials, printing processes and equipment.
Such variations do not usually constitute defects.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
Your order will only be accepted once we have confirmed acceptance and production has commenced or we have otherwise confirmed your order.
We reserve the right to refuse or cancel an order where:
- Products are unavailable.
- There is an error in pricing or product information.
- Artwork supplied is unsuitable for production.
- The order appears fraudulent or unlawful.
If we cancel an order after payment has been made, we will provide an appropriate refund.
5. Customised and Personalised Products
Many of our products are made specifically to customer requirements.
Before placing an order, you are responsible for checking that all details supplied are correct, including:
- Spelling and wording.
- Dates, addresses and contact details.
- Artwork and logos.
- Sizes and quantities.
- Colours and design specifications.
Due to the bespoke nature of personalised products, we cannot accept returns or cancellations simply because you have changed your mind once production has started.
This does not affect your statutory rights where products are faulty, damaged or not supplied as agreed.
6. Artwork and Proof Approval
Where we provide artwork proofs, customers are responsible for carefully checking and approving the final design before production.
Approval confirms that:
- The design is correct.
- Text and spelling are accurate.
- Layout and positioning are acceptable.
- Sizes, colours and quantities are correct.
Arch Printing cannot accept responsibility for errors that were present in an approved proof.
7. Customer-Supplied Artwork and Intellectual Property
Customers supplying artwork, images, logos, photographs or other materials confirm that they have the necessary rights, licences or permissions to use those materials.
You agree that your supplied content will not:
- Infringe any third-party intellectual property rights.
- Contain unlawful, defamatory or offensive material.
- Breach any applicable laws.
You remain responsible for the content you provide.
We reserve the right to refuse to print any material that we reasonably believe may breach these requirements.
8. Pricing and Payment
All prices displayed on our website are as stated at the time of purchase.
Payment must be made in full before production begins unless otherwise agreed in writing.
We accept payment methods made available through our website checkout.
We reserve the right to update prices at any time, but changes will not affect orders that have already been accepted.
9. Production Times
We aim to complete orders within the estimated production times stated on our website or communicated to you.
Production times are estimates only and may vary depending on:
- Order complexity.
- Approval of artwork.
- Availability of materials.
- Unforeseen production issues.
We will make reasonable efforts to notify customers of significant delays.
10. Delivery
Delivery times are estimates and may vary depending on the delivery service selected.
Once products have been dispatched, delivery times are outside our direct control.
Customers are responsible for providing accurate delivery information. We cannot accept responsibility for delays or failed deliveries caused by incorrect details provided by the customer.
Please inspect deliveries upon arrival and notify us promptly of any damage or issues.
11. Returns, Refunds and Faulty Products
Our Returns and Refunds Policy explains how we handle:
- Faulty products.
- Damaged deliveries.
- Incorrect orders.
- Refund requests.
- Bespoke product exceptions.
Our Returns and Refunds Policy forms part of these Terms and Conditions and can be viewed separately on our website.
12. Website Content and Intellectual Property
All content on this website, including text, graphics, logos, images and designs, belongs to Arch Printing or our licensors unless otherwise stated.
You may not reproduce, copy, modify or use our website content without prior written permission.
13. Limitation of Liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or liability for fraud.
Subject to your statutory rights, Arch Printing will not be liable for:
- Indirect or consequential losses.
- Loss of business, profits or opportunities.
- Delays caused by events outside our reasonable control.
Our total liability relating to any order will not exceed the amount paid for that order unless otherwise required by law.
14. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control, including:
- Natural disasters.
- Industrial disputes.
- Equipment failure.
- Supply chain issues.
- Transport disruption.
- Government restrictions.
Where possible, we will notify customers and take reasonable steps to minimise disruption.
15. Privacy and Data Protection
Your personal information will be handled in accordance with our Privacy Policy.
By placing an order, you acknowledge that we need to collect and process certain information to fulfil your order and provide our services.
16. Third-Party Links and Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability or privacy practices of third-party websites.
17. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any changes will apply from the date they are published on our website. Customers who have already placed accepted orders will remain subject to the Terms in force at the time of purchase.
18. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Arch Printing
- Email: hello@archprinting.co.uk
- Telephone: +44 744 301 8048
- Website: https://www.archprinting.co.uk
- Registered Address: 7 Smokey Mews, High Street, St Neots, Cambridgeshire. PE19 1JB