Effective Date: 21/07/2026
At Arch Printing (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or otherwise contact us.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
1. Who We Are
Arch Printing is the data controller responsible for the personal information collected through our website and business activities.
Arch Printing
- Email: hello@archprinting.co.uk
- Telephone: +44 744 301 8048
- Website: https://www.archprinting.co.uk
- Registered Address: 7 Smokey Mews, High Street, St Neots, Cambridgeshire. PE19 1JB
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. The Information We Collect
We may collect and process the following information:
Information You Provide
- Your name.
- Billing and delivery addresses.
- Email address.
- Telephone number.
- Order information.
- Payment information required to process transactions.
- Artwork, images, logos and files supplied for printing.
- Information contained within emails, contact forms or enquiries submitted to us.
Information We Collect Automatically
When you use our website, we may automatically collect certain technical information, including:
- Your IP address.
- Browser type and version.
- Device information.
- Website usage information.
- Information required for the operation of our online shop and checkout processes.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Produce customised and printed products.
- Deliver goods and services.
- Process payments and refunds.
- Communicate with you regarding your orders and enquiries.
- Provide customer support.
- Improve the operation and security of our website.
- Maintain business and accounting records.
- Prevent fraud and unauthorised activity.
- Comply with our legal and regulatory obligations.
We will only use your personal information where we have a lawful basis for doing so.
4. Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – where processing is necessary to fulfil your order or provide our services.
- Legal Obligation – where we are required to comply with legal or tax obligations.
- Legitimate Interests – where processing is necessary for the operation, improvement and security of our business and website.
- Consent – where you have chosen to receive marketing communications or where consent is otherwise required by law.
5. Marketing Communications
We will only send marketing communications where:
- You have provided your consent; or
- We are otherwise permitted to do so under applicable law.
You may unsubscribe from marketing communications at any time by following the instructions contained within our emails or by contacting us directly.
We do not sell your personal information to third parties.
6. Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Payment service providers.
- Delivery and courier companies.
- Website hosting providers.
- Website and IT service providers.
- Professional advisers such as accountants and legal advisers.
- Government bodies, regulators or law enforcement agencies where we are legally required to do so.
We will only share information that is necessary for the relevant purpose and require our service providers to process your information securely.
7. Artwork and Printed Materials
Where you provide artwork, logos, images or other materials for printing, you confirm that you have the necessary rights or permissions to use those materials.
We will use supplied artwork solely for the purpose of fulfilling your order unless otherwise agreed.
To assist with repeat orders and customer enquiries, we may retain artwork files securely for a reasonable period unless you request their deletion and we are not legally required to retain them.
8. Data Retention
We will only retain your personal information for as long as reasonably necessary to:
- Fulfil our contractual obligations.
- Maintain business and accounting records.
- Comply with legal and regulatory requirements.
- Resolve disputes.
- Protect our legal rights and interests.
Where information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of processing.
- Object to certain types of processing.
- Request the transfer of your personal information where applicable.
- Withdraw consent at any time where processing is based upon consent.
- Lodge a complaint with the appropriate supervisory authority.
We will respond to requests relating to your personal information in accordance with applicable law.
10. Data Security
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access.
- Loss or destruction.
- Unlawful disclosure.
- Alteration or misuse.
Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Cookies and Website Functionality
Our website uses essential cookies that are necessary for its operation and functionality. These cookies may be used to:
- Enable shopping basket and checkout functionality.
- Process online orders securely.
- Maintain website security.
- Remember information required during your visit.
- Support payment processing services.
These cookies do not collect information for advertising purposes and are necessary for the proper operation of our website.
You may manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain areas of the website, including the ability to place orders.
12. Third-Party Services
Our website may use trusted third-party services to process payments, deliver products or maintain website functionality.
Where these services process personal information on our behalf, they are required to do so securely and in accordance with applicable data protection laws.
We encourage you to review the privacy policies of any third-party services that you choose to use when interacting with our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.
The latest version will always be available on our website and will include the effective date shown at the beginning of this document.
14. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact:
Arch Printing
- Email: hello@archprinting.co.uk
- Telephone: +44 744 301 8048
- Website: https://www.archprinting.co.uk
- Registered Address: 7 Smokey Mews, High Street, St Neots, Cambridgeshire. PE19 1JB
If you remain dissatisfied with our response, you may have the right to make a complaint to the Information Commissioner’s Office (ICO).