Effective Date: 21/07/2026
At Arch Printing, we take pride in producing high-quality printed products. As many of our items are custom-made or personalised, our Returns and Refunds Policy differs from that of standard retail products. Please read the following information carefully before placing your order.
1. Custom and Personalised Products
The majority of products supplied by Arch Printing are made to your specifications and may include personalised text, artwork, colours, sizes, or other customisations.
As these products are bespoke, they cannot be returned or refunded simply because you have changed your mind. This is in accordance with UK consumer legislation relating to personalised and made-to-order goods.
Please ensure that all artwork, spelling, dimensions, colours, and order details are correct before approving your order.
2. Proof Approval
Where artwork proofs are provided, it is the customer’s responsibility to carefully review and approve all details before production begins.
By approving a proof, you confirm that:
- All text, spelling, and contact information are correct.
- Colours, layouts, and designs are acceptable.
- Sizes and quantities are accurate.
Arch Printing cannot accept responsibility for errors that were present in an approved proof.
3. Faulty or Damaged Products
If your order arrives damaged, defective, or does not match the approved specification, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the fault or damage.
- Photographs of the packaging where appropriate.
Once we have reviewed the issue, we may offer one of the following remedies:
- A replacement product.
- A reprint of the affected items.
- A full or partial refund where appropriate.
We reserve the right to request that faulty items are returned before processing a replacement or refund.
4. Printing Variations
Minor variations are an inherent part of the printing process and will not normally be considered faults. This may include:
- Slight colour variations between digital proofs and printed products.
- Minor variations between print runs.
- Small differences in trimming or positioning that fall within standard industry tolerances.
We make every effort to reproduce colours and designs accurately, however colours displayed on screens may differ from the finished printed product.
5. Incorrect Orders
If we have supplied the wrong product or your order does not match the specification that was approved, please contact us within 48 hours of receiving your delivery.
We will investigate the issue promptly and arrange an appropriate remedy, which may include replacement or refund.
6. Cancellations
Orders may be cancelled before production has begun.
If production has already commenced, Arch Printing reserves the right to charge for:
- Design work already completed.
- Materials purchased specifically for your order.
- Production costs incurred at the time of cancellation.
Custom printed products cannot usually be cancelled once they have entered production.
7. Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.
Where items are lost or damaged during transit, we will work with our delivery partners to investigate and resolve the matter. Replacement products or refunds will be offered where appropriate.
8. Refund Processing
Where a refund has been approved, payments will normally be returned using the original payment method within 5–10 working days, although processing times may vary depending on your payment provider.
9. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Arch Printing
Email: hello@archprinting.co.uk
Telephone: +44 744 301 8048
Website: https://www.archprinting.co.uk
We are committed to resolving any issues fairly and promptly and appreciate the opportunity to put things right should a problem arise.